SHIPPING & RETURNS

Shipping Policy

Return and Refund Policy

We always try to send your item with overnight courier service. If you made the payments by 2.30pm weekdays (except Fridays) you will get the item delivered the next day.

 

Rural areas may take an extra day  - We accept combined shipping, but you must pay full shipping fee for the first item.

Warranty & Responsibility for Services and Products

All the products have 3 months warranty as default. If a particular product has more than 3 moths warranty then we will mention it on the product listing. 

 

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will offer a refund/replace based upon the original payment method 

 

Please carefully, test the item before installation and don't install it, if it’s faulty or arrives broken. Don't remove any factory stickers or labels from the product if you are returning it or getting replaced.

 

We highly recommend professional installation. Parts damaged during installation are not accepted for return.

All the products have a 3 month warranty as default. If a particular product has more than 3 months warranty, then it will be mentioned on the product listing. 

 

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay the delivery fee of repaired/replaced products to customers and the customer is responsible for the delivery charges of the returning shipment

 

Wholesale Inquiries

Happy to say that we are holding a large stock all the time at the best price. Please contact us for your wholesale inquires through Contact Us

Payment Methods

- Credit / Debit Cards

- PAYPAL

- Offline Payments

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Contact

Customer Service:

0210750760

sales@zedteq.co.nz


Address:

432 Khyber Pass Road
Newmarket
Auckland 1023

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